Management Development Solutions
Crisis Management (Two days)
Increasingly businesses find it necessary to manage crises - man-made and natural - in order to survive. This workshop was created for a world-class PR agency who wanted to provide their clients with more than 'the usual response'. Key account managers were selected to undergo two intensive days of managing 'difficult situations' which included air disasters, hostage situations and loss of life in hostile environments. The lessons learned by the delegates have helped them to provide a much higher quality service to clients, and this has been recognised by - and has attracted - other clients.
What the training covers:
- Media - perceptions
- Past and possible scenarios
- Communication skills
- Best and Worst outcomes
- Rehearsals' of selected situations
- Lessons learned
- Action planning
- Evaluation and feedback
Designed to meet the needs of: Anyone with responsibility for client/media interaction. This workshop can be re-organised into a comprehensive Disaster Recovery course which is tailored for the specific client. This includes a short, but highly effective, management consultancy exercise.
All our courses and workshops use whole brain learning techniques that produce a relaxed informal atmosphere where delegates learn better and faster. This involves the use of music, games, toys and visual challenges which promote course messages.