Organisational Development Solutions

Customer Service (Three days).

In an increasingly competitive market, customer service has become the single most effective way of promoting and retaining business. More demanding customers - and more vocal "watchdogs" - are making customer over-satisfaction the standard in sales. Failure to satisfy the customer has disastrous effects on the future of any business.

What the training covers:

The existing sales process and possible alternatives for your organisation.
The customer's buying process and its impact on your sales.
Whose agenda do your people focus on?
The "Wow" factor and how to create it in your business.
Examples of extraordinary service and how to import them into your world.
Telephone contacts and the "Wow" factor.
Implementing a new Customer Care Programme.
How to write more business with fewer customers.
Action planning for your business.

Designed to meet the needs of: Sales Directors and Managers, Customer Service Managers, and Sellers.

All our courses and workshops use whole brain learning techniques that produce a relaxed informal atmosphere where delegates learn better and faster. This involves the use of music, games, toys and visual challenges which promote course messages.