Personal Development Solutions

Assertiveness Skills (Two days).

Too many people - at all levels in organisations - fail to reach their potential, not for lack of professional expertise, but because they do not assert themselves effectively. Where performance depends both on the impact of individuals on people outside the organisation and colleagues within, managers must consider how to help themselves and others to assert their personality and views.

What the training covers:

What is assertiveness?
Identifying behaviour styles - assertive/aggressive/submissive.
Short and long term effects, advantages and disadvantages.
Assertiveness - rights and responsibilities.
Listening skills.
Non verbal communication.
Giving and receiving praise and criticism.
Dealing with anger and handling confrontation.
Practical exercises applying skills to real life situations.
Action planning.

Designed to meet the needs of: Managers and team leaders.

All our courses and workshops use whole brain learning techniques that produce a relaxed informal atmosphere where delegates learn better and faster. This involves the use of music, games, toys and visual challenges which promote course messages.