Personal Development Solutions

Influencing Skills (Three days).

The skill in communicating well, and knowing how best to influence others, is at the heart of business success today. Where job performance depends upon influencing others, managers must consider their impact on people outside the organisation and colleagues within. The course uses 360 degree feedback, exercises, facilitator input, discussions and group work in order to provide a framework for all your future communication and influence.

What the training covers:

Defining outcomes.
Personality types.
Dealing with difficult people.
Assertiveness or aggression.
Whose agenda ?
Needs or wants ?
A model for influencing.
Practicing Influencing skills.
Identifying who's important.
Action plans for Networking.

Designed to meet the needs of: Managers, team leaders, sellers and anyone involved in customer contact.

All our courses and workshops use whole brain learning techniques that produce a relaxed informal atmosphere where delegates learn better and faster. This involves the use of music, games, toys and visual challenges which promote course messages.